FAQs

Questions Our Customers Ask About Our Self-Storage Facility

There are a lot of questions you may have about the storage facility's size, accessibility, and security when you decide to store your possessions in Castle Shannon, PA. You can rely on Shannon Storage's experts to respond to all of your questions and assist you in making a wise choice. Please contact us if you would like more details.

Commonly Asked Self-Storage Facility Questions

  • What documentation do I need to rent a storage unit?

    You need a state-issued photo driver's license or ID.

  • Do I have to pay an admin fee to rent a storage unit?

    No. However, we do require a refundable security deposit of $50.00 for small units and $75.00 for medium and large units.

  • What do I have to pay for when I move in?

    You have to pay the prorated rent for the current month and the security deposit. If it's late in the month, we ask that you pay for the following month as well.

  • What does prorated rent mean?

    It means you only pay for the days that you used. We divide the monthly rental rate by the number of days remaining in the month. We do the same when you leave.

  • What forms of payments do you accept?

    We accept Visa, MasterCard, Discover, AMEX, Personal checks, or cash.

  • Can I set up automatic payments?

    Yes. We can make ACH payments from your checking account or automatic credit card payments, or you can pay through our online customer portal.

  • Can I make a payment over the phone?

    No. However, you can set up an online account.

  • What is the shortest term I can rent for?

    The shortest time that you can rent a storage unit is 30 days.

  • What is your move-out procedure?

    Follow these steps to ensure a full return of your security deposit:

    • We require a written notice five days prior to vacating. Please include your current address
    • Notify the office when your unit is empty and ready for inspection
    • Return all access cards or keys to the office

  • When can I access my unit?

    In most cases, 24 hours a day.

  • Do I need a lock?

    Yes, you can get your own padlock. We provide the key to access the property.

  • When is my payment due?

    All regular monthly payments are due on the first of each month.

HAVE QUESTIONS ABOUT OUR SELF-STORAGE SERVICES? REVIEW OUR FREQUENTLY ASKED QUESTIONS OR CALL (412) 882-8500.

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